Code of Conduct


CRH has in place clear guidelines on business conduct and ethical behaviour for the people who represent us in carrying out their daily duties.

CRH’s corporate culture, while having a global dimension, is firmly based on the belief that local management, with a real understanding of their business and culture, can best serve the needs of all our stakeholders. This freedom to manage and make decisions creates commitment to the very important concept of dual citizenship of both CRH Group and the local company. However this business philosophy requires employees to operate to the highest levels of openness, honesty, integrity and responsible behaviour.

The Code of Business Conduct should be seen in the context that CRH, while aiming for top financial performance and growth, believes that this can only be achieved by excellence in the way we do business and by adhering to the highest standards of corporate and social responsibility.


Download a copy of the Code of Business Conduct

Language PDF
English English Code
Chinese Chinese Code
Danish Danish Code
Dutch Dutch Code
Estonian Estonian Code
Finnish Finnish Code
French French Code
German German Code
Hungarian Hungary Code
Italian Italian Code
Latvian Latvian Code
Norwegian Norwegian Code
Polish Polish Code
Romanian Romanian Code
Russian Russian Code
Slovakian Slovakian Code
Spanish Spanish Code
Swedish Swedish Code
Ukrainian Ukrainian Code

Raising a Concern

CRH operates a confidential line ("hot line") for people who wish to use this resource as a means of raising a concern. This is an independent multi-lingual service which will pass your concern to the appropriate senior person for investigation. There will be no action or reprisal taken against any person reporting a genuine suspicion. CRH will not tolerate retaliation or retribution for reporting such concerns.

The telephone number for this service is available in your Company and also in the list below.

European Hotline Telephone Numbers

Country Access Code Free-Phone Number Language
Austria 0800 200 288 001 800-913-4997 German
Australia 1-800-268-857 English
Belgium 0800-7-1127 Dutch / French
China North 10-800-711-0720 Mandarin
China South 10-800-110-0663 Mandarin
Czech Republic 800-223-228 Czech
Denmark 80-885456 Danish
Estonia 800-12001 001 800-913-4997 Estonian
Finland 08001-1-2684 Finnish
France 0800-91-9060 French
Germany 0800-182-7698 German
Hungary 06-800-16-914 Hungarian
Republic of Ireland 1-800-553-772 English
India 000-800-100-78 English
Israel 180-941-0347 Hebrew
Italy 800-788-729 Italian
Latvia 8000-1172 Latvian
Netherlands 0800-022-9660 Dutch
Norway 800-699-60 Norweigan
Poland 00-800-111-1556 Polish
Portugal 800-8-11572 Portuguese
Romania 080-803-4288 001 800-913-4997 Romanian
Russia (St. Petersburg) 8*10-800-110-1011 001 800-913-4997 Russian
Russia (Other) 8*10-800-120-1011 001 800-913-4997 Russian
Slovakia 0800-000-101 001 800-913-4997 Slovak
Spain 900-96-1228 Spanish
Sweden 020-79-0022 Swedish
Switzerland 0800-56-1248 German / French
Turkey 0-811-288-0001 1800-913-4997 Turkish
Ukraine 8*100-11 001 800-913-4997 Ukranian
United Kingdom (incl. NI) 0800-028-5707 English

Americas Hotline Telephone Numbers

Country Free-Phone Number Language
United States 1-888-312-2698 English / Spanish
Canada 1-888-312-2698 English / French
Chile 1-230-020-1779 Spanish
Argentina 0-800-555-7966 Spanish

* indicates you must wait for a second dial tone having dialled the number 8

Additional Contacts

There are a number of resources available to ensure that your concern is dealt with by an appropriate person who will investigate the matter.

These include the use of local procedures or by contacting one of the following:

  • Your immediate supervisor
  • The Company Managing Director/President/The HR Manager/The Finance Manager
  • The Region/Product Group Director and President
  • The Chief Financial Officer for the Division
  • The General Counsel for the Division or other internal legal officer
  • The Head of Internal Audit based at CRH plc.
  • The Head of Group Compliance and Ethics at CRH plc.

The persons holding the last four positions have been specifically named as people nominated to receive such complaints. Their names and contact details are listed below.

Position/Region Name Telephone
Head of Internal Audit John Byrne +353 1 404 1000
Head of Group Compliance & Ethics Ros O’Shea +353 1 404 1000
Divisional Chief Financial Officers
Europe Materials Alan Connolly +353 1 204 8200
Europe Products & Distribution Edwin Bouwman +31 704 142 400
Oldcastle Inc. Michael O’Driscoll +1 770 804 3363
Americas Materials Charlie Brown +1 770 522 5622
Europe Materials – Regional Directors
Central/Eastern Europe Donal Dempsey +353 1 204 8200
Southern Europe Declan Maguire +353 1 204 8200
Ireland/Asia Ken McKnight +353 1 204 8200
Europe Products & Distribution – Product Group Directors
Concrete Products Rudy Aertgeerts +31 704 142 400
Clay Products Wayne Sheppard +44 1530 261 999
Building Products Marc St. Nicolaas +31 134 656 080
Distribution Marc St. Nicolaas +31 78 633 2560
Americas Materials – Regional Presidents
OMG East John Keating +1 978 840 1176
Northeast Division Chris Madden +1 518 218 9030
Central Division John Powers +1 614 414 5003
MIDA Division Dan Cooperrider +1 304 768 9733
Southeast Division Rick Mergens +1 813 384 3080
OMG West John Parson +1 801 866 1803
RockyMTN/Midwest Division Shane Evans +1 307 733 3029
Southwest Division Kirk Randolph +1 770 392 5300
Northwest Division Jeff Schaffer +1 509 534 6221
Staker Parson Division Scott Parson +1 801 409 2402
Americas Products & Distribution – Product CEOs
Architectural Products Keith Haas +1 678 731 8081
Precast Mark Schack +1 253 833 2777
Glass Ted Hathaway +1 310 264 4700
MMI Celeste Mastin +1 281 876 0080
Distribution Bob Feury Jr. +1 201 507 3835
South America Juan Carlos Girotti +54 11 4790 4500