CRH requires its managers to conduct business in a socially
responsible manner. We are committed to being responsible
employers, responsible members of the community, and to conducting
our business in an ethical manner.
Social policy
Our social policy, applied across all of the Group companies, is
to:
- Comply, at a minimum, with all applicable
legislation and to ensure that our social stewardship moves towards
industry best practice
- Manage our businesses in a fair and equitable
manner, meeting all our social responsibilities both as a direct
and indirect employer
- Apply the principle of equal opportunity,
valuing diversity regardless of age, gender, disability, creed,
ethnic origin or sexual orientation, while insisting that merit is
the ultimate basis for recruitment and selection
decisions.
- Ensure that we deal with our suppliers and
customers in accordance with our Code of Business Conduct and
proper business practice.
Employee development
Overall responsibility for human resources (HR) lies with the Group
Human Resources Director, supported by HR directors in each of the
four Divisions. Day to day responsibility for ensuring that the
Group’s employment policies are effectively implemented lies
with HR personnel in our companies.
Employee training is principally the responsibility of the
individual companies. In some instances the companies combine at a
regional level or where there is a similarity in training
requirements.
Employee satisfaction is monitored at operating company level.
Low absenteeism rates and other metrics point to a high level
of employee satisfaction throughout the Group. The continued growth
of the Group regularly creates opportunities for talented,
ambitious people.
Management development
We recognise that a key factor in the success of CRH is the quality
of its business leaders. We commit significant resources to
training and developing high-potential employees throughout the
organisation to meet the leadership challenges of performance and
growth.
All of our Divisions run Leadership Development programmes in
conjunction with Group HR, complementing the initiatives at company
and product group levels. These programs combine inputs from
faculty members of leading international business schools with
contributions from senior CRH management. We make wide use of
succession planning tools, on-the-job development, coaching and
mentoring to ensure a plentiful availability of leadership talent
to meet the Group’s strategic objectives.
Selected senior managers from around the Group are regularly
brought together to focus on corporate and business strategy,
organisational culture and the latest developments in management
science. These programs also draw on high calibre international
contributors and include inputs from the Group Chief Executive and
his senior colleagues. They are particularly valuable in ensuring
that the CRH culture and approach to business is understood,
applied and developed throughout the organisation.
Conducting business with our supply chain and customer
base
The CRH Code of Business Conduct contains several
provisions aimed at ensuring that the Group conducts its business
activities with its supply chain and customer base in a responsible
manner. These relate to compliance with local legal requirements,
use of confidential or inside information, conflicts of interest,
provision or acceptance of gifts and prohibition of any form of
bribe or similar inducement.
The Code of Business Conduct has been issued to relevant senior
employees and representatives in our companies. Responsibility for
adherence with the Code and CRH policies in this area lies with the
individual company management, and is monitored by our Internal
Audit team. We have established appropriate mechanisms for
reporting and investigation of any employee complaints, including a
provision for anonymous reporting. The employee hotline has now
been substantially rolled out across the Group.
Customer satisfaction
Due to the competitive nature of our markets, customer satisfaction
and our business reputation are vitally important to our continuing
success and growth. Responsibility for ensuring customer
satisfaction lies with the individual operating companies who
conduct a variety of surveys and feedback processes to ensure that
this is maintained effectively at the requisite high level.
Community
CRH companies form an integral part of the communities in which
they operate. We are committed to ensuring that the genuine needs,
views and interests of the local community are taken into
consideration and we are sensitive to the impact our operations may
have on our neighbours, particularly those in the immediate
vicinity of our businesses.
We have a well-established practice of supporting well-focused
initiatives in education, environmental protection and job creation
at a corporate level. At company level, our support is very much
focused on worthy local neighbour and community initiatives. All
our support initiatives are monitored centrally and reported
annually to the CRH Board.
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